Accredited Level 2 Service Provider
Straight answers about Level 2 work in Sydney: who owns what, who to call, what upgrades involve and how defect notices work.
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✓ 24/7 emergency call-outs
✓ Ausgrid & Endeavour Energy networks
✓ Fixed quote before we start
The basics
An electrician accredited under the NSW Accredited Service Provider (ASP) Scheme to work on the connection between the street network and your property: service lines, connection points, metering, disconnections and reconnections.
Yes. Grade 2 and Class 2 are informal names for the same Level 2 ASP accreditation.
Level 1 ASPs build network assets like street mains and substations. Level 2 ASPs connect properties to the network. Level 3 ASPs design network extensions and upgrades.
Only if they're also an accredited Level 2 ASP. Any licensed electrician can work on your switchboard and wiring, but the service line and connection need Level 2 accreditation.
Work on connections to the network that you can choose an accredited provider for, rather than waiting on the distributor. New connections, service upgrades and alterations are typical examples. The NSW ASP Scheme FAQ explains it in detail.
Yes. Ausgrid covers most of Sydney's east, north and inner suburbs; Endeavour Energy covers Western Sydney, the Blue Mountains and the Illawarra. We work across both.
Ownership and faults
It depends where the damage is. Faults on the network are the distributor's. Anything past the connection point, including private poles and overhead lines on your land, is the owner's. Ausgrid's private poles guide covers this.
The property owner. Private poles carry power from the connection point to your house, and keeping them safe, including replacing rotten or leaning poles, is the owner's responsibility.
Check your neighbours. If the whole street is out, it's a network fault, so contact your distributor. If it's just you, check your safety switches, then call us on 02 8107 9999.
Treat it as live. Stay at least 8 metres away and call your network: Ausgrid 13 13 88 or Endeavour Energy 131 003. Once it's safe, we can repair your side of the connection.
A notice from your distributor that something on your side of the connection point needs repairing, usually with a deadline. Ignoring it can lead to disconnection. We repair the defect and notify the network.
The bracket on your house or private pole where the overhead service wire is anchored. When it rusts or pulls loose the line can sag or fall, so it needs a Level 2 electrician to repair.
Upgrades and projects
The work itself is usually done in a day. Most of the timeline is the network application and approval, which we lodge and manage for you.
Not always. Many chargers run on single-phase. Faster chargers, or homes already running ducted air con and pools, may need more capacity. We assess the load and tell you what's needed.
Yes. Disconnection and reconnection are Class 2A Level 2 work. We can also install a temporary builders supply and make the final connection when the build is done.
We need access to the meter box and switchboard, and your power will be off for part of the job. We'll confirm the timing with you before we start.