Overview
When your power is out but the street still has lights, the problem is usually on your service: a blown service fuse, a damaged service line or a faulty connection.
We attend 24/7, find the fault, repair it and get your supply back on.
Check this first
If your neighbours have power and you don't, check your main switch and safety switches. If they're on and you still have nothing, check the network's outage map. If there's no outage listed, the fault is likely on your service.
Network fault or private fault?
If the fault is on the network side, the distributor fixes it. If it's on your side of the connection point, such as a blown service fuse, damaged service line or faulty mains, you need an accredited Level 2 electrician.
Safety first
If you see a line down, sparking or burning, keep well clear and call the network's emergency line straight away: Ausgrid 13 13 88 or Endeavour Energy 131 003.
