Accredited Level 2 Service Provider
Where your responsibility starts and the network's ends, from poles and service lines to meter boxes.
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✓ 24/7 emergency call-outs
✓ Ausgrid & Endeavour Energy networks
✓ Fixed quote before we start
Everything on the network side of the connection point belongs to the distributor: street poles, mains, transformers and usually the service fuse. Everything on your side is private: private poles, private overhead lines and pillars, the point of attachment on your house, consumer mains, the meter box and your switchboard.
Exact rules are set out in the NSW Service and Installation Rules and your network's guidelines.
If something on your side fails, it's your responsibility to repair it, and the network can issue a defect notice if it's unsafe. Work on the service side of your meter has to be done by an accredited Level 2 electrician.
It depends on your network and arrangement, but repair work on it is done by an accredited Level 2 electrician. If it's damaged, call us and we'll sort out who's responsible.
The property owner. See private power poles.
Meters are usually owned by your retailer's metering provider, but the meter box and board they sit on are yours.
Free Quote
Send us the address and what you need, or a photo of your meter box or notice. We'll call you back with a fixed price. Emergencies: 02 8107 9999, 24/7.