Overview
A defect notice means the network has found something on your side of the connection point that needs fixing, and it comes with a deadline.
Send us a photo of the notice. We'll tell you what it means, quote the repair, do the work and notify the network that it's complete.
Why you've received a notice
Distributors inspect the network and the connections to it. If they find a problem on the customer's side of the connection point, they issue a defect notice to the owner with a timeframe for the repair. Ausgrid explains that owners are responsible for private poles, powerlines and pole-top fittings beyond the connection point.
What happens if it's ignored
Leaving a defect unrepaired can lead to the supply being disconnected. Where a defect is dangerous, the network may disconnect straight away.
Related guides
Received a defect notice? What to do next and who owns what: network vs private assets
